Getting started
What is CoinOrder?
CoinOrder is a peer-to-peer crypto trading platform. You can buy and sell cryptocurrency (USDT, BTC, ETH, and more) directly with verified counterparties, settled by bank transfer. Trades are protected by escrow and a flat 1 USDT fee applies per trade.
How do I create an account?
Go to coinorder.ai, sign up with your email, and confirm via the verification link. The whole process takes about 30 seconds before you start KYC.
What is P2P crypto trading?
Peer-to-peer (P2P) trading lets you transact directly with another individual or business instead of trading against a centralized exchange's order book. The platform escrows the crypto during the trade and releases it once payment is confirmed.
How do I make my first trade?
After creating your account and completing Tier 1 KYC, browse buy or sell offers, pick one that matches your amount, and follow the in-app instructions. Pay the seller by bank transfer, mark the trade as paid, and the seller releases USDT once they see the funds.
Do I need to download an app?
The web platform at coinorder.ai works on mobile and desktop browsers. A native app may be released later.
Payments
What payment methods can I use?
Bank transfer is the supported payment method on CoinOrder for Malaysian users. Specific banks supported are shown in each individual seller's offer.
How fast is bank transfer settlement?
Most Malaysian interbank transfers (DuitNow, IBG) are near-instant during business hours. Inter-bank transfers between certain banks can take longer (up to a few hours). The seller will release USDT once they confirm the funds have landed.
What if I send the wrong amount?
Send exactly the amount shown in the trade window. If you accidentally send less, you'll need to send the difference and notify the seller. If you send more, contact support and the seller — most sellers will refund the excess but it's not guaranteed without confirmation.
Can I cancel a trade after starting?
Before you've sent payment, yes — both parties can cancel and the seller's USDT returns from escrow. After you've marked the trade as paid, cancellation requires the seller's agreement or a support dispute review.
Security
Are my funds safe?
USDT is held in CoinOrder-controlled escrow during every trade — neither you nor your counterparty can move it without the trade being settled. Account-level security includes 2FA, email confirmation on new logins, and optional withdrawal address whitelisting.
How is escrow protected?
Escrow addresses are operationally separate from user-balance custody. During a trade, the seller's USDT is locked in escrow and can only be released by trade confirmation or support intervention.
What happens if my counterparty doesn't pay?
USDT stays in escrow. If the trade times out without your counterparty confirming payment, the trade is cancelled and the USDT returns to the seller's wallet. You're never out money you didn't send.
What if I paid but the seller didn't release USDT?
Open a dispute from the trade window. CoinOrder support reviews the evidence — bank statement showing the transfer, communication history — and forces release if your payment is confirmed. Disputes are reviewed by humans, not algorithms.
Fees
What are CoinOrder's fees?
A flat 1 USDT per completed trade. No percentage of volume, no spread markup, no MYR deposit fees, no platform crypto withdrawal fee (network fees apply per blockchain).
Why a flat 1 USDT fee?
Predictable pricing for any trade size. Most platforms charge a percentage, which means a RM 50,000 trade can cost RM 50–250 in fees. Our 1 USDT (≈ RM 5) stays the same whether you trade RM 500 or RM 50,000.
Are there hidden fees?
No. The seller's listed rate is what you pay (we don't add a spread). The flat 1 USDT fee comes off the USDT side at trade settlement and is shown clearly before you confirm. Network fees (when you withdraw crypto to an external wallet) are set by the blockchain itself, not by CoinOrder.
Business and API
Can businesses use CoinOrder?
Yes. We support business accounts with higher trading limits and a B2B API for programmatic access to matching, escrow, and settlement. Business accounts go through Tier 3 KYC including company registration documents.
How do I get API access?
Request access via the contact form on the /api page. Our team reviews each request — typical onboarding includes a discovery call, sandbox access for integration testing, and KYB (Know Your Business) verification before production keys.
What does the B2B API support?
Order matching, escrow management, trade settlement, webhook event callbacks, and balance queries. Full reference is shared with approved partners.
Is the API testable in sandbox?
Yes. Approved partners get sandbox credentials before production access. The sandbox mirrors production behavior using test funds.
How do I contact support?
Live chat at coinorder.ai during business hours, email at support@coinorder.ai, and our Telegram bot at @Coin_OrderBot. Support is staffed 24/7 for active trade disputes.