Purpose
CoinOrder uses customer identity verification procedures designed to confirm user identity and reduce the risk of fraud, identity theft and unlawful financial activity.
Why Verification Is Required
Verification helps CoinOrder:
- confirm user identity
- reduce identity theft
- prevent fraud
- perform AML and risk controls
- improve transaction security
Information We May Request
Personal Information
This may include name, date of birth, nationality and contact information.
Identification Documents
This may include a passport, national identity card or other valid government-issued identification.
Identity Confirmation
CoinOrder may use photographs, selfie verification or other methods reasonably required to confirm that the applicant matches the submitted identity document.
Additional Information
Where reasonably necessary, additional information may be requested, including address information, source-of-funds information or other supporting documentation.
Verification Process
Submit Information
Identity Verification
Risk Review
Verification Complete
Enhanced Verification
Certain users or transactions may require additional verification depending on risk indicators, transaction activity or applicable requirements.
Re-Verification
Re-verification may be requested where:
- identification documents expire
- significant account information changes
- unusual transaction activity is detected
- additional security or compliance checks become necessary
Verification Failure
Where identity cannot be satisfactorily verified, access to some or all CoinOrder services may be limited.
CoinOrder may request users to resubmit or supplement information.
Data Protection
Identity verification information is processed in accordance with the CoinOrder Privacy Policy and applicable data-protection requirements.
Contact
contact@coinorder.ai