Introduction
CoinOrder respects the privacy of its users. This Privacy Policy explains the categories of information that may be collected when you access or use CoinOrder, how that information may be used, and the measures taken to protect it.
Information We Collect
Account and Identity Information
We may collect information such as your name, email address, telephone number, date of birth, nationality and other information required to identify you or provide access to relevant services.
Identity Verification Information
Where identity verification is required, we may request identification documents, passport information, photographs, selfie verification or other information reasonably required to confirm identity.
Transaction Information
We may process information associated with transactions, including transaction amount, currency, transaction time, order records, wallet addresses and related transaction information.
Technical Information
When you access CoinOrder, certain technical information may be collected automatically, such as IP address, device type, browser type, access time and basic website usage information.
How We Use Information
Information may be used to:
- provide and maintain CoinOrder services
- conduct identity verification
- process and record transactions
- detect and prevent fraud or suspicious activity
- perform risk and AML-related reviews
- provide customer support
- improve platform security and user experience
- meet applicable legal or compliance obligations
Data Protection
CoinOrder applies reasonable technical and organisational measures designed to reduce the risk of unauthorised access, misuse, alteration, loss or disclosure of information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Information Sharing
CoinOrder does not sell users' personal information.
Information may be shared with service providers or competent authorities where reasonably necessary to provide services, conduct verification, prevent fraud, manage risk or comply with applicable legal obligations.
Data Retention
Personal information may be retained for as long as reasonably necessary to provide services, maintain security, satisfy operational requirements and meet applicable legal or compliance obligations.
When information is no longer required, it may be deleted, anonymised or otherwise securely handled in accordance with applicable requirements.
Your Rights
Depending on applicable law, users may have rights relating to their personal information, including the ability to request access, correction, deletion, restriction or information regarding how their data is processed.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in services, operational practices or applicable requirements.
The latest version will be published on the CoinOrder website with an updated effective date.
Contact Us
For privacy-related questions:
Momentum Tech and Consultancy LLC OPC Abu Dhabi, United Arab Emirates contact@coinorder.ai